What To Expect from an AV Company
The audiovisual industry is a quite competitive which works in your favor! If you reach out to an AV company, you should expect a reply within one to two business days. Keep in mind that they may be offsite at an event, so it might not be immediate! Larger companies may have an office staff that works during normal business hours, but most will be juggling sales and events.
Punctuality also applies when it comes to any meetings, or on the day your event begins. You should expect your AV companies’ representatives to arrive on time or early!
While some AV equipment has been an industry standard for many years, AV technology is always progressing and changing. An AV company that only stocks old and unreliable equipment is a bad sign! Look for a company that is regularly turning over their inventory and that inspects each piece after each use. Maintenance is the key to ensuring the equipment continues to operate at peak performance at every event.
If the person you’re working with from the av comany can’t explain to you what a piece of equipment does, or if they’re unsure of what your event needs, move on to the next one on your list. While some AV equipment is self-explanatory, a majority of AV equipment requires a trained and skilled technician. Make sure you are confident your AV company knows what it is doing.
On the surface, it might seem faster and easier to do everything yourself, but hiring an team of experienced professionals to manage your event AV will save you time, money and headaches in the long run. They will get things right the first time, avoiding the possibility of mistakes and re-dos down the line.
While business is business, honesty and transparency goes a long way in establishing trust. A rep for an AV company shouldn’t be scared to offer honest and unbiased opinion regarding your event. If an AV company isn’t able to service your event, they shouldn’t hesitate to tell you (and potentially recommend another one for you to reach out to). On the other hand, if you think you need more equipment than you do, a reputable company will help guide you and ultimately save you money.
It’s a good idea to look for a company that has expertise across the board. You never know when plans might change, and you might need an additional service from your AV partner. You want to hire an audiovisual company that is prepared for anything. However, if you have any specific needs, it might be worth looking at companies that are known for that area — or at least have experience with it.
While the relationships formed in the AV industry tend to be long-lasting, you should always expect all communication with an AV company to be respectful, succinct, and professional. A business that values professional communication is one you can trust.
If an AV company is serious about their business, they should have no problem sending you a list of previous clients and encouraging your to reach out to them. Please do, and ask these former clients any questions you have regarding the service they received from the company.